Warranty

We have industry-leading warranties

warranty1.jpg

LIFETIME* warranty

Hot-dip galvanised parts

Stainless steel parts 

EcoCore™ and other high-density polyethylene (HDPE) panels

warranty2.jpg

15-year warranty

Robinia wood parts

High-pressure laminate (HPL) parts

Aluminium parts

warranty3.jpg

10-year warranty

TexMade™ posts

Pre-galvanised posts with painted top layer

Painted surface on galvanised or aluminium metal parts

Stainless Steel Slides 

Electrogalvanized metal parts

Moulded PP decks

Solid plastic parts

Hollow plastic parts

Transparent Polycarbonate (PC) parts

Wood-plastic composite (WPC) parts

Larch, pine and other wood types

Rope and net constructions

warranty4.jpg

5-year warranty

Resin-coated plywood parts

Springs & ball bearing assemblies

Graphic print on trans­parent PC panels

Concrete parts

FLEXOTOP safety surfacing virgin top layer 

Galaxy connection balls

 

Warranty5.jpg

2-year warranty

Moveable plastic & metal parts

Rubber membranes 

Screens and electronic parts

• FLEXOTOP™ ECO system with recycled EPDM top layer

Sunshades & sail solutions

 

Warranty coverage

This warranty applies to KOMPAN’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion. Defective electronic components will be delivered and changed by a KOMPAN ICON Professional installer free of charge.

Proper installation and maintenance

The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. All warranty claims shall be accompanied by full documentation for proper installation and maintenance. The warranty for the ICON electrical components is dependent on those products being installed by an ICON-trained and approved installer.

Warranty exclusions 

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and are not covered.

Near water installations 

Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 meters from the shore are not covered by the KOMPAN warranty for any defects caused by corrosion. Specially designed products (handled via department for customized products), provided they have been upgraded to corrosion class C4 prior to delivery, installed within 200 meters from the shore (and not in direct contact with saltwater / spray of saltwater or chlorinated water(e.g. waterparks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 10 years.
Click here to read more about Coastal Protection

Third-party supplied products & services

KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.

Freight and warehousing

Global transport and logistics arranged by KOMPAN appointed forwarder. Products/items are not to be stored outside waiting for installation and must be kept dry at all times.

 

* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, KOMPAN’s gene­ral terms and delivery conditions apply and supplement this warranty.