Warranty

We have industry-leading warranties

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LIFETIME* warranty

Hot-dip galvanised parts

Stainless steel parts 

EcoCore™ and other high-density polyethylene (HDPE) panels

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15-year warranty

Robinia wood parts

High-pressure laminate (HPL) parts

Aluminium parts

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10-year warranty

Painted surface on galvanised or aluminium metal parts

Pre-galvanised posts with painted top layer

Electrogalvanised metal parts

Solid plastic parts

Transparent polycarbonate (PC) parts

Wood-plastic composite (WPC) parts

Siberian larch, pine and other wood types

Stainless steel slides 

Hollow plastic parts

Rope & net constructions

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5-year warranty

Resin-coated plywood parts

Springs & ball bearing assemblies

Graphic print on trans­parent PC panels

Concrete parts

FLEXOTOP safety surfacing virgin top layer 

Galaxy connection balls

 

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2-year warranty

Moveable plastic & metal parts

Rubber membranes 

Screens and electronic parts

FLEXOTOP safety sur­facing recycled top layer

FLEXOTOP safety sur­facing base layer

Sunshades & sail solutions

 

Warranty coverage

This warranty applies to KOMPAN’s products and spare parts for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion. Defective electronic components will be delivered and changed by a KOMPAN ICON Professional installer free of charge.

Proper installation and maintenance

The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. The warranty for the ICON electrical components is dependent on those products being installed by an ICON-trained and approved installer.

Warranty exclusions 

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and are not covered.

Near water installations 

Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 metres from the shore are not covered by the KOMPAN warranty for any defects caused by corrosion.

Special designed products (handled via department for customised products and upgraded to corrosion class C4) installed within 200 metres from the shore will be covered by a 5-year warranty against defects caused by corrosion.

Third-party supplied products & services

KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.

Freight and warehousing

Please visit www.kompan.com for information on freight and warehousing.

 

* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, KOMPAN’s gene­ral terms and delivery conditions apply and supplement this warranty.